Contact Us
We're a small, friendly team and we read every message. Choose the topic that best fits your question below.
General Support
Questions about how MumTales works, story generation, features, or your account.
Email usBilling & Credits
Issues with payments, credit purchases, refund requests, or transaction queries.
Email billingPrivacy & Data
Data access requests, account deletion, GDPR/CCPA rights, or privacy concerns.
Email privacy teamReport an Issue
Inappropriate AI-generated content, security vulnerabilities, or policy violations.
Report nowOne address for everything
Not sure which category fits? Just drop us a line, we'll route it to the right person.
[email protected]We reply within 5 business days · Urgent reports prioritised
Our Address
Hauper Technologies
Ahmedabad, Gujarat, India
Frequently Asked Questions
How long does it take to get a reply?
We aim to respond to all enquiries within 5 business days. Urgent safety or security reports are prioritised.
I was charged but didn't receive credits, what do I do?
Email us at [email protected] with your transaction ID and we'll resolve it within 48 hours.
Can I request a refund?
Unused credits may be refunded within 7 days of purchase if no stories have been generated. See our Terms & Conditions for full details.
How do I delete my account and all my data?
Email [email protected] with the subject 'Account Deletion Request'. We'll process it within 30 days.
A generated story contained inappropriate content, what should I do?
Please don't share it with any children and email us immediately at [email protected] with the subject 'URGENT: Content Report'. We take these reports seriously and investigate all cases.
I'm a school or organisation, can I get a bulk plan?
Yes! Email us at [email protected] with details about your organisation and requirements and we'll be in touch.